BUYER POLICY

Terms & Conditions

Welcome to Wayne Glasses. These terms and conditions apply to all purchases made on our website. By placing an order, you agree to the terms stated below.

1. About Us

  • Address: Ekvägen 11, 19544 Märsta, Sweden
  • Email: Wayneglasses@outlook.com

2. Orders & Binding Agreement

After placing an order, you will receive an automated acknowledgement email. Please note that this email does not constitute a binding agreement. A binding purchase agreement is only concluded once your order has been processed and shipped, and you receive a specific shipping confirmation email. We reserve the right to cancel or refuse orders in the event of stock inaccuracies, technical errors, or obvious pricing mistakes. Any payments made will be refunded.

3. Pricing and Payment

All prices are stated in Euro (€). This company is currently exempt from VAT (moms) according to Swedish tax regulations under the Swedish VAT exemption scheme for small businesses; therefore, no VAT is added to the prices. All available payment methods are displayed in the checkout. We reserve the right to adjust prices for any printing or technical errors. Note: Product images are for illustrative purposes; colors may vary slightly depending on your screen settings.

4. Shipping and Delivery

  • Delivery Time: We aim to process orders within 2–3 business days. Estimated delivery time is approximately 10 business days. We are not responsible for delays caused by customs.
  • Delays: Delivery times are estimates. If delivery is delayed beyond 30 days from the order date, the customer is entitled to cancel the purchase for a full refund.
  • Responsibility: We are responsible for the goods until they have been delivered to the customer or a designated pickup point. In case of lost shipments, we will investigate and either resend the product or issue a refund.
  • Shipping Cost: A standard fee of €15 applies. Free shipping is offered on orders over €50.
  • Uncollected Packages: For packages not collected at the pickup point, we reserve the right to charge a fee of €30 to cover our actual shipping and handling costs.
  • International Orders: For customers outside the EU, local customs duties and taxes may apply and are the responsibility of the customer. 

5. Right of Withdrawal (14 Days)

In accordance with the Distance Contracts Act, you have the right to withdraw from your purchase within 14 days of receiving the item.

  • Notification: You must notify us via email before returning the item.
  • Condition: You have the right to inspect the product, but it must be returned in its original condition. While original packaging is recommended to ensure safe transit, it is not a legal requirement. However, we reserve the right to make a deduction for value depreciation if the item or essential accessories are returned damaged or heavily used.
  • Return Shipping: The customer is responsible for the return shipping costs when exercising the right of withdrawal.
  • The withdrawal period expires 14 days after you or a third party receives the goods.

6. Complaints and Warranty (Reklamation)

If your product is defective or damaged upon arrival, you have a 3-year statutory right to file a complaint under Swedish law (Konsumentköplagen).

  • Contact us at Wayneglasses@outlook.com as soon as the defect is discovered. Please attach a description and photos of the damage.
  • Upon an approved complaint, we will cover the return shipping and either send a replacement or provide a full refund.

7. Privacy (GDPR)

We process your personal data (name, address, email) only to manage and ship your order. We do not sell your data to third parties. For more details, please read our full Privacy Policy.

8. Force Majeure

We are exempt from liability for delays or failures caused by circumstances beyond our reasonable control, such as labor disputes (strikes), fire, war, government action, or major disruptions in public transportation and logistics.

9. Disputes

In case of a dispute, we strive to reach a friendly solution. If a resolution cannot be reached, we follow the recommendations of the National Board for Consumer Disputes (ARN).

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